Refund policy
Return & Store Credit Policy
At X-Rival Fitness, we strive to provide our customers with quality products and excellent service. If, for any reason, you are not completely satisfied with an eligible online purchase, you may request a return within 30 days of delivery.
Please note that all approved returns are eligible for STORE CREDIT ONLY. Refunds to the original payment method will not be provided for standard returns.
Return Eligibility
To be eligible for a return, please ensure that:
- The return request is made within 30 days of delivery.
- The product is in brand-new, unused, and resalable condition.
- The product is returned in its original packaging with all original parts, accessories, manuals, hardware, and components included.
- Proof of purchase or a valid X-Rival Fitness order number is provided.
Products that are used, assembled, damaged, altered, incomplete, or otherwise not in resalable condition may be refused for return.
X-Rival Fitness reserves the right to inspect all returned products before issuing store credit.
Request a Return Authorization
Before sending any product back to us, you must obtain a Return Authorization from X-Rival Fitness.
To request a return, please email:
bc@xrivalfitness.com
Subject Line: Request for Product Return
Please include the following information in your email:
- Full name
- Contact information
- Order number
- Product(s) being returned
- Reason for the return request
Products returned without prior authorization may be refused.
Store Credit
Approved returns will be issued as X-Rival Fitness store credit only after the returned product has been received and inspected by our warehouse team.
Store credit will be calculated based on the eligible return value after any applicable shipping charges, restocking fees, missing-item charges, or other applicable deductions.
No refund will be issued to the original payment method for change-of-mind returns or other standard eligible returns.
Please allow up to 14 days after inspection for your store credit to be processed.
Return Shipping Charges
The customer is responsible for all return shipping costs and arrangements unless the product was shipped incorrectly by X-Rival Fitness or arrived damaged or defective.
Original shipping, freight, delivery, and handling charges are non-refundable and will not be converted into store credit unless otherwise determined by X-Rival Fitness or required by applicable law.
If X-Rival Fitness mistakenly shipped the wrong product, we will arrange or cover the reasonable return shipping costs.
Restocking Fee
A 15% restocking fee may apply to eligible returns.
This fee helps cover costs associated with handling, inspection, repackaging, freight, and processing returned products.
A restocking fee may apply in situations including, but not limited to:
- The original packaging has been opened or damaged.
- The product requires additional inspection, handling, or repackaging.
- Parts, accessories, manuals, or hardware are missing.
- The order involved shipping, freight delivery, oversized delivery, or special delivery arrangements.
- The returned product requires additional preparation before it can be resold.
The applicable restocking fee will be deducted from the amount issued as store credit.
Products that are used, damaged, heavily assembled, modified, incomplete, or otherwise not in resalable condition may be refused entirely and may not qualify for store credit.
Final Sale Items
Items marked as FINAL SALE are not eligible for return, exchange, refund, or store credit unless the product arrives damaged, defective, or was shipped incorrectly by X-Rival Fitness.
Final Sale items include, but are not limited to:
- Gloves
- Hand straps
- Heart monitors
- Belts
- Clearance products
- Promotional products
- Discounted products
- Bundled products
- Special-offer products
- Sale items
- Any other product specifically marked “FINAL SALE”
All promotional, clearance, discounted, bundled, special-offer, and sale items are considered FINAL SALE.
Any free gifts, promotional items, or bonus products included with a qualifying purchase are also considered FINAL SALE and are not eligible for return, exchange, refund, or store credit.
Backordered Items
If your order includes a backordered item, X-Rival Fitness reserves the right to determine the appropriate course of action based on factors including the estimated time of arrival (ETA), product availability, size, weight, freight requirements, and other logistical considerations.
While we will make reasonable efforts to provide customers with an estimated arrival date for backordered items, estimated arrival dates are not guaranteed and may change due to circumstances outside of our control.
Damaged, Defective, or Incorrect Items
If your package arrives with obvious physical signs of damage, please photograph the damaged packaging before opening it and, where applicable, notify the delivery driver.
Carefully inspect the contents of the shipment as soon as possible.
If a product arrives damaged, defective, or different from the product you ordered, please contact our Customer Service Department immediately.
Please keep all original packaging, pallets, boxes, wrapping, and other shipping materials, as the carrier may require them for inspection as part of a freight or shipping claim.
X-Rival Fitness will review damaged, defective, and incorrectly shipped product claims individually and determine the appropriate resolution, which may include repair, replacement, replacement parts, store credit, or another remedy as required by applicable law.
Additional Conditions
X-Rival Fitness reserves the right to refuse any return that does not comply with this Return & Store Credit Policy.
Submitting a return request does not guarantee approval. All returns are subject to authorization, receipt, and inspection by X-Rival Fitness.
This policy does not limit any rights or remedies that customers may have under applicable consumer protection laws.
Thank you for choosing X-Rival Fitness. If you have any questions regarding a return, please contact us at bc@xrivalfitness.com.