FAQ's

📍 Where is your Vancouver physical store located?

A: Welcome to X-Rival Fitness Vancouver!
Our Vancouver store is located at:

222 SW Marine Dr, Vancouver, BC V5X 2R5
📞 Phone: (604) 306-1568

⏰ What are your Vancouver store hours?

A: Our Vancouver location operates on the following schedule:

  • Monday: 10:00 a.m. – 5:30 p.m.

  • Tuesday: Closed

  • Wednesday: 10:00 a.m. – 5:30 p.m.

  • Thursday: 10:00 a.m. – 5:30 p.m.

  • Friday: 10:00 a.m. – 5:30 p.m.

  • Saturday: 10:00 a.m. – 5:30 p.m.

  • Sunday: 10:00 a.m. – 5:30 p.m.

(Hours may vary on holidays — please call ahead to confirm.)

🏋️ Product Questions

What types of gym equipment do you sell?

A: We carry a full range of fitness equipment including treadmills, ellipticals, rowing machines, power racks, benches, plates, dumbbells, and strength accessories — suitable for both home gyms and commercial facilities.

Do you offer warranties on your products?

A: Yes. Most products include manufacturer warranties. We also provide service and exchange support in case of defects or failures.

Are your equipment pieces new or used?

A: We primarily sell brand-new equipment. Occasionally, certified pre-owned items may be available — please contact the Vancouver store for current inventory.

🛒 Online Orders & Pickup

Can I order online and pick up in Vancouver?

A: Yes! Online orders can be picked up directly at our Vancouver location once your order is ready.

What are your shipping options and delivery times?

A: Shipping fees depend on item size, weight, and destination.
Typical delivery time is 5–14 business days, depending on availability. Exact timelines will be shown in your order confirmation.

🔁 Returns & Exchanges

What is your return policy?

A: Most products are eligible for return within 30 days, provided they are unused and in original packaging. Please contact our Vancouver store for return authorization.

How do I initiate a return or exchange?

A: Simply call or visit our Vancouver location with your order number, and our team will guide you through the process.

🛠 Services & Support

Do you offer assembly and installation?

A: Yes — professional assembly and installation services are available for an additional fee. Please contact the Vancouver store to book.

What if my equipment needs repair or maintenance?

A: Our Vancouver team can help arrange servicing with qualified technicians — just give us a call.

Can you help design my home or commercial gym?

A: Absolutely! We provide free gym layout consultation and equipment planning for both home and commercial spaces.

💰 Sales & Promotions

Do you have ongoing promotions?

A: Yes — we regularly run in-store and online promotions. Visit the Vancouver store or follow our social channels for current deals.

Do you offer bulk or commercial pricing?

A: Yes. Special pricing is available for commercial gyms and bulk purchases. Contact our Vancouver sales team for a custom quote.

📞 Contact & In-Store Support

How can I contact Vancouver customer support?

A:
📍 Visit: 222 SW Marine Dr, Vancouver
📞 Call: (604) 306-1568
Or stop by in person — our staff is always happy to help.